Contact Apogee Ventures
Email sortly@apogeeventures.ca. Use a subject such as “Firm access”, “Support”, “Privacy”, “Security” or “Accessibility” so the request can be directed appropriately.
Approved firms receive private setup links after arrangements are confirmed. There is no public self-registration or online purchase. Support hours and response expectations are agreed with each firm; no immediate or round-the-clock response is promised.
What to include
Describe the task, screen, approximate time and the exact error wording. For a processing issue, keep the original and the saved revision available to your firm. A minimal, redacted screenshot can help if it contains no confidential information.
Never email passwords, authenticator codes or setup keys, private setup links, unredacted statements or unnecessary personal information. Ask for an approved secure transfer route before providing client evidence.
Sign-in and account recovery
Ask your firm administrator for an account, password reset or preparation assignment. If you are the sole administrator or have lost your authenticator, contact the workspace operator through this address; recovery requires identity and authority verification.
Support will not need your password or current authenticator code. Do not share them with anyone claiming to resolve an access problem.
Privacy requests
For client-record access, correction, retention or deletion instructions, start with the accounting firm responsible for the preparation. Contact Apogee Ventures about service privacy practices or if you need help reaching the responsible person. Identity and authority may need to be verified before records are disclosed or changed.